1. Order Processing

• Orders are processed during our regular business hours, Monday to Saturday.
• Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may vary during peak seasons, promotional events, or holidays.

2. Delivery Areas

Ceramic World delivers to most locations across Kenya.

If you are unsure whether we deliver to your area, please contact our customer support team before placing your order.

3. Delivery Time

Estimated delivery times are as follows:

• Nairobi: 1–3 Business Days
• Major Towns: 2–5 Business Days
• Remote Areas: 3–7 Business Days

Please note that these are estimated delivery times and may vary depending on your location and courier availability.

4. Delivery Charges

Shipping charges are calculated based on:

• Delivery location
• Product size and weight
• Order value
• Courier service

The applicable delivery fee will be displayed during checkout before you complete your purchase.

5. Order Confirmation & Tracking

Once your order has been confirmed, you will receive an order confirmation email or SMS.

If tracking is available, you will also receive shipping details so you can monitor your delivery status.

6. Delivery Requirements

To ensure successful delivery, customers must provide:

• Full Name
• Valid Phone Number
• Accurate Delivery Address
• Landmark (where applicable)

Ceramic World is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information.

7. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:

• Extreme weather conditions
• Traffic delays
• Public holidays
• Courier service disruptions
• Product availability
• Government restrictions
• Natural disasters

If your delivery is delayed, we will make every effort to keep you informed.

8. Inspection Upon Delivery

Customers are encouraged to inspect all products immediately upon delivery.

If you notice:

• Damaged packaging
• Broken products
• Missing items
• Incorrect products

Please notify us within 48 hours of receiving your order.

Claims submitted after this period may not be eligible for replacement or refund.

9. Missed Deliveries

If no one is available to receive your order at the delivery address:

• Our delivery partner may attempt another delivery.
• Additional delivery charges may apply for repeated delivery attempts.
• If the order is returned to Ceramic World due to unsuccessful delivery, customers may be responsible for any additional shipping costs.

10. Large or Heavy Items

Certain products such as:

• Floor Tiles
• Wall Tiles
• Bathroom Cabinets
• Sanitary Ware
• Bulk Orders

may require special handling or freight delivery.

Delivery times for these items may be longer than standard shipping.

11. Delivery Acceptance

Once the customer or an authorized person signs for or accepts the delivery, responsibility for the products transfers to the customer.

Please inspect all items carefully before installation.

12. International Shipping

Currently, Ceramic World primarily delivers within Kenya.

For international shipping enquiries, please contact our customer support team to discuss available options.

13. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

Ceramic World is not liable for delays, additional charges, or failed deliveries caused by incorrect addresses or contact information provided by the customer.

14. Force Majeure

Ceramic World shall not be held responsible for delivery delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Government regulations
• Transportation disruptions
• Supplier delays
• Internet or communication failures