Last Updated: [07/13/2026]

At Ceramic World, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit our website, purchase our products, or interact with our services.

This Privacy Policy is designed in accordance with the Personal Data Protection Act, 2022 of the United Republic of Tanzania and other applicable laws.

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Delivery Address
• Company Name (if applicable)

Order Information

We collect details relating to your purchases, including:

• Products ordered
• Order history
• Delivery preferences
• Payment status

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Access
• Website Usage Data

Payment Information

Payments are processed securely through trusted third-party payment providers. Ceramic World does not store your complete debit or credit card information.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Arrange deliveries
• Verify payments
• Respond to customer enquiries
• Improve our website and services
• Provide customer support
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations
• Send order updates and service notifications
• Send promotional communications where you have provided consent

We process personal data only where there is a lawful basis to do so.

3. Legal Basis for Processing Personal Data

In accordance with the Tanzania Personal Data Protection Act, 2022, we process personal information where necessary to:

• Perform a contract with you.
• Comply with legal obligations.
• Protect legitimate business interests.
• Obtain your consent where required.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Keep items in your shopping cart.
• Improve website performance.
• Understand website traffic.
• Enhance website security.

When you first visit our website, you may be presented with a Cookie Notice requesting your consent to the use of non-essential cookies.

You can manage or disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

Your information may only be shared with trusted third parties where necessary, including:

• Payment service providers
• Delivery and courier companies
• Website hosting providers
• IT support providers
• Marketing service providers (where consent has been given)
• Government authorities or regulators where required by law

All service providers are required to protect your information and use it only for the services they provide.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

While we take reasonable steps to safeguard your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Enforce our agreements

When personal data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Under the Personal Data Protection Act, 2022, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data where permitted by law.
• Withdraw consent where processing is based on consent.
• Object to certain types of data processing.
• Request information about how your personal data is processed.

Requests may be submitted using the contact details provided below.

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send information regarding:

• New products
• Special offers
• Promotions
• Company updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites.

Ceramic World is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before sharing personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

12. International Data Transfers

Where necessary, your personal information may be transferred to trusted service providers located outside Tanzania.

Whenever personal data is transferred internationally, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

Ceramic World may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be published on this page together with the revised “Last Updated” date.

Continued use of our website following any changes indicates your acceptance of the updated Privacy Policy.