1. Return Eligibility

You may request a return if:

• The item was delivered damaged or defective.
• You received the wrong product.
• The product has a manufacturing defect.
• The item is unused, uninstalled, and in its original packaging.
• The return request is made within 7 days of receiving your order.

Ceramic World reserves the right to inspect all returned items before approving a return or refund.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective:

• Products that have been installed or used.
• Custom-made or special-order products.
• Clearance or sale items marked as non-returnable.
• Products damaged due to improper handling or installation.
• Items returned without original packaging.
• Products with missing parts or accessories not due to our error.

3. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect:

• Inspect your order immediately upon delivery.
• Contact us within 48 hours of receiving your order.
• Provide your order number, a description of the issue, and clear photos of the product and packaging.

Once verified, we will arrange for a replacement, exchange, or refund where applicable.

4. Return Process

To request a return:

1. Contact our Customer Support team.
2. Provide your order number and reason for the return.
3. Wait for return authorization before sending the product back.
4. Pack the item securely in its original packaging.
5. Return the product to the address provided by Ceramic World.

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• The refund will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.
• Shipping and delivery charges are non-refundable unless the return is due to our mistake or a defective product.

6. Exchanges

We are happy to exchange products if:

• The incorrect item was supplied.
• The product is defective.
• The item was damaged during delivery.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or an alternative product of equal value.

7. Return Shipping

If the return is due to:

Our Error

• Wrong product supplied
• Defective product
• Damaged during delivery

Ceramic World will arrange or cover the return shipping costs.

If the return is due to:

• Change of mind
• Ordering the wrong product
• Incorrect measurements
• Customer preference

The customer is responsible for all return shipping costs.

8. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, it cannot be cancelled and must follow the standard return process.

Special-order and custom-made products cannot be cancelled once production or procurement has begun.

9. Inspection Before Installation

We strongly recommend inspecting all products before installation.

Do not install products that appear damaged or incorrect.

Ceramic World cannot accept claims for products that have already been installed unless a manufacturing defect is confirmed.

10. Manufacturer Warranty

Certain products are covered by a manufacturer’s warranty.

Warranty coverage varies depending on the product and manufacturer.

The warranty does not cover:

• Normal wear and tear
• Improper installation
• Misuse or abuse
• Accidental damage
• Negligence
• Improper maintenance

Please retain your proof of purchase for all warranty claims.

11. Refund Processing Time

Approved refunds are generally processed within 7–14 business days after the returned item has been inspected and approved.

Actual processing times may vary depending on your payment provider or financial institution.