Terms & Conditions
1. About Ceramic World
Ceramic World is a trusted supplier of premium home improvement products, including:
- Floor Tiles
- Wall Tiles
- Bathroom Tiles
- Kitchen Tiles
- Sanitary Ware
- Toilets
- Bathroom Basins
- Kitchen Sinks
- Bathroom Cabinets
- Mirrors
- Mixers & Taps
- Bathroom Accessories
- Plumbing Accessories
We are committed to providing quality products and excellent customer service.
2. Eligibility
By placing an order through our website, you confirm that:
- You are at least 18 years old.
- You have the legal capacity to enter into a binding contract.
- The information you provide is accurate and complete.
3. Product Information
We make every effort to ensure that all product descriptions, specifications, dimensions, prices, and images are accurate.
Please note:
- Product colours may vary slightly due to screen settings.
- Tile patterns and finishes may have natural variations.
- Product images are for illustration purposes only.
- Availability is subject to stock levels.
Ceramic World reserves the right to correct any errors or omissions without prior notice.
4. Pricing
All prices displayed on our website are in Kenyan Shillings (KSh) unless otherwise stated.
Prices are subject to change without prior notice.
In the event of a pricing error, Ceramic World reserves the right to cancel or refuse any order placed at the incorrect price. If payment has already been received, a full refund will be issued.
5. Orders
Once an order is placed, you will receive an order confirmation email.
Order confirmation does not guarantee acceptance of your order. Orders are accepted only after payment verification and product availability have been confirmed.
Ceramic World reserves the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Payment issues
- Suspected fraudulent activity
6. Payment
We accept secure payment methods available during checkout.
Orders will only be processed after successful payment confirmation.
Ceramic World reserves the right to request additional verification before processing certain transactions.
7. Delivery
Delivery services are available within our service areas.
Delivery times are estimates and may vary due to:
- Stock availability
- Delivery location
- Courier delays
- Weather conditions
- Public holidays
- Unforeseen circumstances
Customers are responsible for providing accurate delivery details.
Any additional delivery charges will be displayed during checkout where applicable.
8. Inspection of Goods
Customers should inspect all products upon delivery.
If any item is damaged, defective, missing, or incorrect, you must notify Ceramic World within 48 hours of delivery.
Failure to report issues within this timeframe may affect your eligibility for replacement or refund.
9. Returns & Exchanges
Products may be returned or exchanged subject to the following conditions:
- Items must be unused.
- Items must be returned in their original packaging.
- Proof of purchase must be provided.
- Return requests must be made within the applicable return period.
Custom-made, special-order, clearance, or installed products cannot be returned unless they are faulty.
Returned products are subject to inspection before approval.
10. Refund Policy
Approved refunds will be processed using the original payment method.
Shipping charges are non-refundable unless the return is due to an error made by Ceramic World or a verified product defect.
Refund processing times may vary depending on your payment provider.
11. Warranty
Some products include manufacturer warranties.
Warranty coverage varies by product and manufacturer.
The warranty does not cover:
- Improper installation
- Misuse
- Accidental damage
- Normal wear and tear
- Negligence
- Incorrect maintenance
Please retain your purchase receipt for all warranty claims.
12. Installation
Ceramic World recommends that all products be installed by qualified professionals.
We are not responsible for damages, losses, or defects resulting from improper installation or misuse of our products.
13. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Images
- Product descriptions
- Text
- Graphics
- Icons
- Website design
- Layout
is the property of Ceramic World and is protected by applicable copyright and intellectual property laws.
No content may be copied, reproduced, or distributed without prior written permission.
14. User Responsibilities
By using this website, you agree not to:
- Use the website for unlawful purposes.
- Submit false or misleading information.
- Attempt to gain unauthorized access to our systems.
- Upload viruses or malicious software.
- Interfere with the operation or security of the website.
15. Limitation of Liability
To the maximum extent permitted by law, Ceramic World shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
16. Privacy
Your privacy is important to us.
Personal information collected through our website is used solely for processing orders, providing customer support, improving our services, and complying with legal obligations.
Please refer to our Privacy Policy for more information.
17. Promotions & Discounts
Promotional offers, discounts, and special sales are available for a limited time and while stocks last.
Ceramic World reserves the right to modify, suspend, or withdraw promotions without prior notice.
Promotional offers cannot be combined unless otherwise stated.
18. Force Majeure
Ceramic World shall not be held responsible for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Government restrictions
- Transport disruptions
- Supplier delays
- Internet or communication failures
19. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Kenya.
Any disputes arising from these Terms & Conditions or the use of this website shall be subject to the exclusive jurisdiction of the courts of Kenya.
20. Changes to These Terms
Ceramic World reserves the right to update these Terms & Conditions at any time without prior notice.
Any changes will become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of the revised Terms & Conditions.